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HELP & SUPPORT

Questions?
We've got answers.

Everything you need to know about custom sportswear, design support, ordering, production, and delivery. If you need help with something specific, our team is here for you.

FREQUENTLY ASKED QUESTIONS

How can we help?

Browse the topics below for quick answers about your custom sportswear order.

Products & Customization

What types of custom sportswear do you make?

We focus on custom teamwear, including soccer and basketball uniforms, volleyball uniforms, tracksuits, hoodies, T-shirts, polo shirts, and related sportswear. Contact us to confirm whether we can make a specific product.

What printing method do you use?

Our standard method for many custom uniforms is sublimation printing. The design is transferred into the fabric using heat, helping create vivid colors and detailed graphics without a thick print layer on the surface. The suitable method depends on the product and fabric.

What are your jerseys made of?

Many of our jerseys are made from polyester fabric, which is commonly used for sportswear and sublimation printing. Fabric details can vary by product; contact us if you need specifications for a particular item.

Is there a minimum order quantity?

We accept small orders for many products, and there is no general minimum quantity for most of our custom sportswear. Options may vary by product, so tell us what you need and we'll confirm.

Can I use different sizes, names, and numbers in one order?

Yes. For team orders, you can generally mix sizes and personalize individual items with player names and numbers. Please provide a clear size list and personalization details when confirming your order.

Can I use my own logo, colors, or font?

Yes. Share your team logo, preferred colors, reference images, and font preferences. Our design team will use your instructions to prepare a design proof for review.

Design & Proofs

Is custom design included?

We provide design assistance for custom teamwear. Share your idea, logo, or reference design and let us know what you'd like to create.

Request a free custom design →

Can I see a proof before production?

Yes. We will send you a digital design proof to review before production. Please carefully check the colors, logos, text, player names, numbers, and placement.

Can I request changes to my design proof?

Yes. Tell us which details you would like to change and we'll review the revisions with you. Production should only proceed after the final proof and order details are approved.

Will the actual colors look exactly like the proof?

Colors shown on a screen are approximate. Differences in monitors, mobile screens, fabric, and the printing process can cause slight variations between the digital proof and the finished product.

How do I approve my design?

Reply to the message or email containing your proof and clearly confirm that you approve the final design. Check that names, numbers, sizes, colors, and logo placements are correct before approving.

Orders & Payment

How can I get a quotation?

Send us the product type, quantity, destination country, and customization requirements. We'll check the details and provide a quotation, including shipping where applicable.

Contact our team →

When should I pay for my order?

Once the product details, quotation, and design proof are confirmed, we'll explain the payment steps for your order. Please follow the payment instructions provided by our team.

Can I change or cancel an order after confirming it?

Contact us as soon as possible if you need a change or cancellation. Changes may be possible before production begins, but once production is underway, changes or cancellations may no longer be possible because materials and manufacturing work may already have been committed.

Can I order a sample before placing a team order?

Sample options may be available. Depending on the arrangement, you may need to pay shipping costs and any applicable customs duties or taxes. Contact us first so we can confirm the available sample and total cost for your destination.

Production & Shipping

How long does production take?

Standard production usually takes around 6–10 business days after payment and final design approval. Timing can vary depending on the product, order quantity, and production schedule.

How long does shipping take?

Shipping commonly takes around 5–7 business days after dispatch, depending on the destination and carrier. Delivery estimates can change due to customs clearance, local delivery conditions, holidays, or other factors.

How much does shipping cost?

Shipping costs depend on the destination, order quantity, shipment weight, and available shipping service. We'll confirm the shipping cost as part of your quotation.

Will I receive a tracking number?

Once your order has been shipped and tracking details are available, our team can provide the tracking number. For an update, email customizesportswearsale@gmail.com.

What should I do if my order has a problem?

Email us with your order details and clear photos showing the issue. Our team will review the information and follow up with you.

Email our support team →

Need help with something else? Email customizesportswearsale@gmail.com or visit our Contact Us page. Our business hours are Monday–Saturday, 08:30–12:00 and 14:00–18:00 China Standard Time (UTC+8).

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