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A CLEAR & FAIR PROCESS

Made for your team.
Handled with care.

We want you to be happy with your custom sportswear. Please review our return policy before ordering, especially the requirements for reporting an issue with a delivered order.

SOGUE ORDER SUPPORTSomething not right?
We'll review it.

Contact our team within 5 days of delivery if your order has a qualifying issue.

RETURN POLICY

Know what to expect.
Before you order.

Because our sportswear is customized to your specifications, please check your sizes, names, numbers, colors, and design details carefully before confirming your order.

Report within 5 days

Contact us within 5 days of receiving your uniforms if you believe there is a qualifying issue.

Keep items unused

Returned items must be unused, intact, and repackaged, with proof of purchase and all accessories.

Keep your postage receipt

Email us a copy of the receipt and retain it until the return has been completed.

1. Issues That May Qualify for a Return

Eligible for review

Please contact us if you receive uniforms with an issue such as:

  • A pattern or design production error.
  • A serious color error.
  • An incorrect player name or number.
  • An incorrect sponsor name.
  • Torn jerseys or other apparent damage.

Our team will review the details you provide and advise you on the next steps.

2. Items and Situations Not Eligible for Return

Not eligible
  • Incorrect size selection: Please review the size chart carefully or order a sample before placing a larger order.
  • Minor color variations: Small differences between a digital preview and the finished product may occur. These are not covered unless there is a serious color or pattern error.
  • Used or altered uniforms: Items must be unused and intact to qualify for a return.

For customized items, please carefully check all details in your design proof and order information before approval.

3. How to Request a Return

Please follow these steps if your order appears to meet the return criteria:

  1. Contact us within 5 days of receiving your uniforms. Explain the issue and include your order number or proof of purchase. Clear photos of the issue can help us understand your concern.
  2. Keep the items unused and intact. Repackage the items and include all accessories and proof of purchase.
  3. Follow the return instructions from our team. The original policy asks customers to ship the parcel through their local post office and keep the postage receipt.
  4. Email us a copy of the postage receipt. We will issue the refund once the returned parcel has been received.

Please contact us before sending a return so our team can help you with the process.

4. Refunds

For an eligible return, the original policy states that the refund will be issued after the returned parcel is received. The time it takes for the funds to appear in your account may depend on your payment provider.

If you have questions about the status of your return or refund, please contact our team with your order details.

Before placing your order: Please double-check sizes, player names, numbers, sponsor names, and design details. If you notice a possible issue after delivery, contact us promptly and within the 5-day reporting window so we can review it.

NEED HELP WITH AN ORDER?

Let's look into it together.

Send us your order details and explain what went wrong. Our team will help you understand the next steps.

Contact SOGUE ↗